Superhuman

What is Superhuman?

Superhuman is a premium email client that sits on top of your existing Gmail or Outlook account. It doesn't replace your email provider — it replaces the interface you use to interact with it. The result is an email experience built around speed, keyboard control, and AI assistance, designed to help people who live in their inbox spend less time there without missing anything important.

The flagship AI features are summaries and auto-drafts. Summaries compress a long email thread into one or two sentences so you can quickly decide if it needs your attention now or later. Auto-drafts analyse the email you've received and generate a contextually appropriate reply in your writing voice — often the draft is good enough to send with minor edits, turning a 5-minute task into a 30-second one.

The keyboard shortcut system is what separates Superhuman users who get results from those who quit after a week. Every action — archive, reply, snooze, move, search — has a keyboard shortcut. Once learned, experienced Superhuman users can clear 40–50 emails in under five minutes. The onboarding process actually coaches you on the shortcuts before you start, which most new users find worth the time.

Superhuman is not for everyone. At $30 per month, it's a meaningful investment that only makes sense if you receive a high volume of email and the time savings translate to real value. For executives, salespeople, founders, and professionals who consider email a core productivity bottleneck, the math often works out clearly.

Who is it for?

• Founders and executives managing high-volume inboxes who are currently losing hours per week to email
• Sales professionals who need to track opens, follow up at the right moment, and reply fast
• Account managers and consultants juggling active client communication across many threads
• Anyone who has failed to reach inbox zero for months and wants a structural solution
• Power users of Gmail or Outlook who are frustrated by the interface but don't want to switch providers

Key features

• AI summaries: one-sentence summary of any thread, so you understand the context before deciding how to respond
• AI auto-drafts: context-aware reply drafts generated in your voice — hit Tab to insert, edit, and send
• Keyboard-first UI: every action has a shortcut; no mouse required for triage, reply, archive, or snooze
• Split Inbox: intelligently separates your inbox into "Important" and "Other" — you process them separately
• Snippets: saved text templates with keyboard shortcuts for common replies
• Read statuses: see when and where your sent emails were opened (Gmail only)
• Remind me / snooze: resurface emails at a specific time so nothing falls through the cracks
• Team features: shared snippets and read statuses for sales teams
• Instant introduction: AI-assisted email introductions that maintain context for all parties

Step-by-step setup

1. Go to superhuman.com and click Get started — connect your Gmail or Outlook account
2. Complete the onboarding call (required for new accounts) — a Superhuman team member walks you through the core shortcuts in 30 minutes. It's worth every minute.
3. Enable AI features in Settings > AI — connect your writing style by sending a few example emails for Superhuman to learn from
4. Configure Split Inbox: decide which labels or senders go into your "Important" section; let the AI triage the rest
5. Set up Snippets for your 5 most common replies (e.g., scheduling requests, follow-up templates, FAQ responses)
6. Practice the core keyboard shortcuts for the first week: E to archive, R to reply, H to snooze, U to mark unread, / to search
7. Use the Cmd+K command bar whenever you're unsure of a shortcut — it surfaces all available actions for the current email
8. After 2 weeks, review which features you're actually using and which you've ignored — double down on the habits that are saving the most time

Tips for getting the most out of it

• Do the onboarding call even if you think you don't need it. Most users who skip it quit Superhuman within a week because the shortcut system doesn't click on its own. The 30-minute session changes the experience completely.
• Use summaries as a pre-triage filter. Before reading long threads, check the AI summary. If the thread doesn't require action, archive it immediately. You'll save 30–60 minutes per week just by not reading emails you don't need to read in full.
• Let auto-drafts do the work, then personalise. The most common user mistake is discarding auto-drafts because they're not perfect. A draft that's 80% right needs 15 seconds of editing, not a full rewrite. Accept the help.
• Use snooze aggressively. If an email requires action but not today, snooze it to the right time instead of leaving it sitting in your inbox as a visual reminder. Your inbox should only contain what needs attention now.
• Track opens for sales and client emails. Superhuman's read status feature shows you exactly when a prospect opened your email. This tells you when to follow up — right after they engage, not three days later.